7ace Privacy Policy

1. Introduction

7ace ("we", "us", or "the platform") is a safe and reliable online gaming platform operated for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information.

By using 7ace's services, you are considered to have fully accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our platform. This Policy is effective under Bangladesh Standard Time (BST, UTC+6).

Our services are only for individuals aged 21 or older. We verify age during account registration and do not knowingly collect information from minors.

2. What Information We Collect

7ace collects information from various sources. The types of information collected are described in detail below:

2.1 Information You Provide Directly

When you create an account on 7ace, use our services, or contact us, the following information is collected:

• Full name and date of birth (for age verification)
• Email address and contact information
• Password (stored in encrypted form)
• Identity verification documents (where applicable)
• Financial transaction information (related to bKash, Nagad, Rocket, Upay, or bank transfers)

2.2 Automatically Collected Information

When you use the 7ace platform, our technology automatically collects certain information:

• IP address and device type
• Browser version and operating system
• Platform activity logs (login times, gaming history, betting activity)
• Information collected through cookies and similar technologies
• Page visits, click patterns, and session duration

2.3 Information Received from Third Parties

For identity verification, fraud prevention, and payment processing, we may also receive information from trusted third-party service providers. This information is used solely to ensure account security.

3. Purpose of Using Information

7ace uses the collected information for the following legitimate purposes:

• For account creation, management, and authentication
• Processing financial transactions — deposits and withdrawals (bKash, Nagad, Rocket, Upay, bank transfer)
• Providing customer care and support (via live chat and email)
• Ensuring platform security and preventing fraud
• Enforcing responsible gaming policies and verifying age
• Improving platform quality and measuring user experience
• Meeting legal obligations and resolving disputes
• Managing VIP programs and bonus benefits

We may use your information for marketing communications. However, you can opt out of such communications at any time by notifying our support team.

4. Cookies and Tracking Technologies

7ace uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help our platform function better.

4.1 Types of Cookies

• Essential Cookies: Required for maintaining login status and managing secure sessions.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Monitor platform usage and help us improve our service quality.

You can reject cookies by changing your browser settings. Please note that disabling certain essential cookies may cause some platform features to not work properly.

5. Data Sharing and Disclosure

7ace does not sell your personal information to third parties. We may share information only in the following limited circumstances:

5.1 Service Providers

We work with trusted third parties for payment processing, identity verification, technology infrastructure, and customer service. These service providers operate under our privacy policy and may only use your information for specified purposes.

5.2 Legal Obligations

We may be required to disclose information in response to court orders, legal processes, or valid requests from authorities. In such cases, we will always provide only the minimum necessary information.

5.3 Business Transfers

Your information may be transferred in the event of a business merger or acquisition. In such circumstances, we will notify you in advance and the protections in this Policy will remain in place.

6. Data Security Measures

7ace uses industry-standard security measures to keep your personal and financial information protected:

• SSL (Secure Sockets Layer) encryption — all data transmissions are secured
• Password hashing and salting — your password is never stored in plain text
• Two-factor authentication (where applicable)
• Regular security audits and vulnerability assessments
• Access controls — only authorized staff can view personal information
• Firewall and intrusion detection systems

While we are committed to ensuring the highest level of security, it is not possible to guarantee complete security over the internet. We are always working to improve our security measures.

7. Data Retention Period

7ace retains your personal information only for as long as necessary. Retention periods are determined as follows:

• Information for active accounts is retained for as long as the account exists.
• Even after an account is closed, certain information required by legal obligations is kept for a specified period.
• Transaction records are retained for as long as required under financial regulations.
• In the event of a financial dispute or legal claim, relevant information is retained until the matter is finally resolved.

After the required period, information is securely deleted or anonymized.

8. Your Rights

Every player registered with 7ace has the following rights regarding their personal information:

8.1 Right of Access and Review

You may request from us at any time to find out what information we hold about you and how it is being used.

8.2 Right to Rectification

If any of your personal information is incorrect, you may request that it be corrected. This can be done through account settings or via the support team.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations or legitimate business needs.

8.4 Right to Restrict Processing

You may request to limit the use of your information for specific purposes, particularly in the case of marketing communications.

8.5 Right to Lodge a Complaint

If you have any concerns about our data protection practices, please contact our support team first. We take all complaints seriously.

To exercise any of the above rights, please contact us using the details provided in the "Contact" section below.

9. Payment Information Security

The highest level of protection for your financial information is ensured during payment processing at 7ace. The following payment methods are currently supported on our platform: bKash, Nagad, Rocket, Upay, and bank transfer.

• All payment transactions are secured through SSL encryption.
• Full card or account details are not stored on our servers — only necessary reference information is retained.
• Payment processing partners comply with industry-standard security requirements.
• Suspicious transactions are automatically flagged and reviewed.

The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000. Withdrawals are generally completed within 5–30 minutes.

10. Protection of Minors

7ace's services are only for individuals aged 21 or older. We do not knowingly collect any personal information from minors. If we become aware that a minor has registered on our platform, that account will be closed immediately and the collected information will be deleted.

If you believe a minor is using our platform, please contact us immediately.

11. Third-Party Services

Some third-party technologies are integrated into the 7ace platform, such as game providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others). These providers have their own privacy policies and are responsible for their own data collection.

We cannot control the privacy practices of third parties. It is therefore important to be aware of how your information is handled by these providers.

12. Policy Changes

7ace reserves the right to amend this Privacy Policy at any time. For any significant changes, we will:

• Publish the updated policy on this page.
• Update the "Last Updated" date.
• Registered users may be notified by email of important changes.

Continued use of the platform after amendments will be considered as acceptance of the updated policy. We therefore recommend reviewing this page regularly.

13. Applicable Law and Jurisdiction

This Privacy Policy is governed by applicable law. Any dispute relating to this Policy or 7ace's data practices will first be attempted to be resolved through discussion. If unresolved, applicable legal procedures will be followed.

14. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: