Frequently Asked Questions
7ace FAQ — Answers to All Your Questions
From account security to live casino and withdrawals — find detailed answers to any question about 7ace right here.
Questions can come up before you start playing at 7ace or while you are playing. This page is designed to give you direct, easy-to-understand answers to all of those questions. Account security, responsible gaming, live dealer game rules, and the fast withdrawal process — everything is explained step by step below. If you do not find an answer, our support team is always here for you.
Stay Safe
No, never. The OTP sent to your mobile number and your bKash, Nagad, Rocket, or Upay PIN are completely personal information. No 7ace staff member will ever ask for this information. If someone calls or messages asking for it, that is a fraud attempt — disconnect immediately and notify our support team.
A strong password should have at least 8 characters combining uppercase and lowercase letters, numbers, and special symbols. Do not use your date of birth, name, or easily guessable words. Most importantly — do not use your 7ace password on any other site. Changing your password at regular intervals also keeps your account secure.
Yes. 7ace uses SSL encryption technology, which keeps your personal and financial information secure during transmission. Data stored on the server is also encrypted. Read our privacy policy to learn more about how information is shared with third parties.
Change your password immediately. Then contact 7ace via live chat or by email at [email protected] and describe the suspicious activity. Our support team will review the account and take protective action if needed. Reporting as quickly as possible is the most important thing.
It is best to avoid logging in on public or shared networks, as the risk of data interception is higher on those networks. Use your own mobile data or a trusted Wi-Fi connection. Always log out at the end of a session and avoid saving passwords in your browser.
Limits & Controls
7ace is only for those aged 21 and above. Age is verified at registration and proof of identity may be requested during account review. Creating or using an account by anyone under 21 is strictly prohibited.
If you feel gambling is getting out of control, you should seek help quickly. 7ace's responsible gaming page has information on recognized organizations and self-assessment guidance. Our support team can also direct you to the right resources.
Yes. If you want a temporary break (cooling-off period) or a longer-term self-exclusion, let our support team know. The support team will process your request and deactivate your account for the specified period. While self-exclusion is active, accessing the account or making deposits will not be possible.
If you want to control how much you deposit, contact our support team. The support team will help you set daily, weekly, or monthly deposit limits according to your request. Setting limits is an effective method of responsible gaming and can be done at any time.
No, responsible gaming is for all players. It means treating gambling as a form of entertainment — not a source of income. Setting a budget, not playing beyond a set time, and not chasing losses — these habits are beneficial for every player.
Live Dealer Games
In live dealer games, a real dealer from a studio deals cards or spins a roulette wheel via live video streaming. You place bets through your screen from home and watch the results in real time. It gives an experience very similar to playing in a casino in person, but entirely online.
Different tables have different limits. Low-bet tables are available for new players, and high-limit tables are available for experienced players. The table limits are clearly shown on screen before each game starts, so check before placing your bet.
Baccarat is a simple card game. You choose which of three outcomes will win: "Player", "Banker", or "Tie". Each side is dealt two cards and the side whose total points are closest to 9 wins. In calculating card values, 10s and face cards count as zero.
Yes, Teen Patti and Andar Bahar are available in 7ace's live casino. Teen Patti is a popular South Asian three-card game where the best hand wins. Andar Bahar is a very simple game — one card is drawn and you guess whether a card of the same value will appear on the "Andar" or "Bahar" side.
Yes, 7ace's live casino is fully optimized for mobile. You can play directly in the browser of any modern smartphone without needing to download a separate app. For the best experience, use a stable internet connection and the latest browser version.
Withdrawals
No. For security reasons, withdrawal funds are always sent to a bKash, Nagad, Rocket, or Upay account registered in your own name, or to your own bank account. Transfers to third-party wallets are not made, as this is part of our anti-money laundering policy.
Yes, 7ace processes withdrawals 24/7. Whether it is night, a weekend, or a public holiday, withdrawal requests are generally completed within 5 to 30 minutes. So there will be no delay in withdrawing during holidays or off-hours.
At 7ace, standard withdrawals are processed within 5 to 30 minutes. Funds arrive very quickly on bKash, Nagad, Rocket, and Upay. Bank transfers may take a bit longer as the bank's own processing steps must be followed. Withdrawals are fastest when account verification is complete.
To withdraw bonus funds, the wagering requirement must be met. At 7ace, wagering is calculated on the bonus amount only. For example: if you receive a ৳1,000 bonus, you need to place bets of 15 times that bonus — i.e., ৳15,000 — before the bonus becomes withdrawable. Your original deposit can be withdrawn at any time.
The minimum withdrawal amount at 7ace is ৳1,000. This means a withdrawal request can be made when the balance has at least ৳1,000. The minimum deposit amount is ৳500 and this applies to all payment methods.
Have More Questions?
If you do not find an answer on this page, our support team is always ready. Support is available in both Bengali and English.
Live Chat
24/7 direct assistance
Email Support
[email protected]
Fast and Reliable Support — Always